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Terms of Service

Effective 2026-05-28 · last updated 2026-05-28

Plain-language summary. Tarmac is a sales CRM with a proprietary scoring engine. You own your data; we use it to power your dialer and your scoring. By creating an account you agree to these terms and to anonymous benchmark data sharing (per-source conversion rates only — never any PII or contact data). You can withdraw from sharing at any time in Settings.

Contents
  1. Use of the service
  2. Your data & ownership
  3. Anonymous benchmark data sharing  (required at signup)
  4. Proprietary scoring engine
  5. Billing, trial, & cancellation
  6. Acceptable use
  7. Communications compliance (calls & texts)
  8. Privacy & security
  9. Disclaimers & liability
  10. Contact

1 · Use of the service

Tarmac (go-tarmac.com, operated by Tarmac) provides a cloud-hosted CRM with parallel dialing, contact scoring, cadences, and reporting. By creating an account you confirm you're 18 or older and authorized to bind your workspace.

2 · Your data & ownership

You own your data. We store it on your behalf so the product works. You can export your full workspace at any time as JSON or CSV (Settings → Workspace data). On account closure we keep your data for 30 days for recovery, then permanently delete it.

3 · Anonymous benchmark data sharing (required at signup)

This clause is included in the agreement you accept at signup. Sharing is enabled by default for every new workspace so Tarmac's benchmarks improve for everyone. You can withdraw at any time in Settings → Algorithm → Anonymous benchmark sharing.

What gets shared

What never leaves your workspace

How shared data is used

Withdrawing

Flip the checkbox in Settings → Algorithm to opt out. Once withdrawn, your future per-source conversion data stops flowing into the aggregate. Previously-contributed aggregate data cannot be removed because it's already anonymized and merged — but it never contained any identifying information about you to begin with.

4 · Proprietary scoring engine

Tarmac's contact-scoring model (a logistic regression over six engagement features plus an engagement-bonus guardrail) is proprietary. We display the score (0–100) and a human-readable explanation; we do not expose the coefficients or weights. You agree not to attempt to reverse-engineer the model from its outputs.

5 · Billing, trial, & cancellation

6 · Acceptable use

7 · Communications compliance (calls & texts)

Tarmac lets you place voice calls and send SMS/MMS text messages to the people in your workspace. When you do, you — not Tarmac — are the sender and initiator of that call or message. You choose the recipients, the content, and the timing; Tarmac is the software you use to send it.

Full terms. Calling and texting are governed by the Communications & Messaging Terms, which are part of this agreement. By enabling texting (checking the activation box and paying the activation fee), an authorized workspace admin accepts those terms.

8 · Privacy & security

Workspaces are scoped per Postgres row · sessions are HTTP-only cookies · all traffic over TLS 1.3. Twilio call recordings (if you enable them) live on Twilio's infrastructure under their security posture. Sub-processors: Neon (Postgres), Twilio (voice + SMS), Google (OAuth + Workspace SSO), Fly.io (hosting), Cloudflare (DNS + tunnel), Stripe (billing, when enabled).

9 · Disclaimers & liability

Service provided "as is." We don't warrant any specific dial outcome, pickup rate, or revenue lift. Liability cap = the greater of $100 or the amount you paid Tarmac in the 12 months preceding the claim.

10 · Contact

Email luigi@go-tarmac.com for questions, data requests, or to withdraw consent. We respond within one business day.